Job Summary

Are you ready to play a key role in delivering accurate, compliant technical information to customers?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Castelo Branco, Brazil (hybrid role). As our Technical Information Specialist, you will communicate and interact with Sales and work within an extensive network of colleagues with both Regulatory and Quality backgrounds. You will coordinate various tasks to ensure regulatory, technical and customer‑specific compliance.

Be part of a motivated, fast-learning and detail-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Respond to customer questionnaires and product-related documentation requests as a first line of support, following defined response policies and timelines
Provide first-line support to internal stakeholders regarding request processes and document content, escalating to subject matter experts (SMEs) when required
Coordinate regulatory, technical and customer-specific documentation to ensure compliance across global markets
Monitor trends in customer demands and expectations, identifying opportunities to expand or enhance available documentation and information
Manage periodic reviews and updates of standard and customer-specific documentation in collaboration with Regulatory, Quality and other relevant teams
Handle new or non-standard documentation requirements by coordinating with internal stakeholders and aligned functions
Track key performance indicators (KPIs), identify improvement opportunities and manage performance to support business and customer satisfaction
Drive continuous improvement initiatives related to documentation processes and ways of working
Contribute to strong global collaboration across Sales, Regulatory and Quality teams, supporting requests across multiple product lines

What Makes You the Right Fit

Bachelor’s degree in Food Science, Biological Sciences or a related discipline; Master’s degree is preferred
Experience in Quality, Regulatory or a related function
Strong ability to manage information accurately using common office tools (Microsoft Word, Excel, Outlook)
Comfortable working with IT platforms such as Customer Relationship Management (CRM) systems or SAP
Excellent written and verbal communication skills in English and the local language (assessed during the recruitment process)
Structured, detail-oriented and consistent working style
Ability to manage multiple documentation tasks simultaneously while meeting deadlines
Customer-focused mindset with strong problem-solving skills
Proven ability to collaborate effectively within global, cross-functional teams

How Would You Stand Out?

Ability to synthesize information from multiple sources and work efficiently with diverse stakeholders
Proactive, solution-oriented mindset with the ability to learn quickly
Positive attitude and ability to work independently with minimal guidance

Why Choose Us?

Opportunity to play a key role in a truly global organization
Collaborative and inclusive team culture that values learning and working smart together
A role with real impact on product safety, quality and customer success
Daily international exposure and collaboration with Regulatory, Quality and Commercial teams
Structured onboarding and continuous learning and development opportunities
Work in a business where innovation and sustainability are at the core of what we do

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

Danisco Brazil Ltda.

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