SUMMARY OF DUTIES: The Site Services Director is responsible for overall administration and management of site services for the agency and the operation of all field sites and ensuring the daily delivery of meals through our Meals on Wheels program.

RESPONSIBILITIES:

Ensure delivery of all meals to qualified recipients and regularly audit the quality of site services including meal delivery and all other activities where volunteers and Site Managers are involved

Manage scheduling of meal delivery using volunteers wherever possible and using staff and Site Assistants when needed to fill volunteer vacancies

Oversee hiring process, supervision, training and discharge of Site Managers and all stationed and floating Site Assistants.

Oversee hiring process and training for site-specific roles. Assist with training of new volunteers as needed/requested

Develop and implement effective plans for retention of volunteers

Assume operation of any satellite sites as needed

Conduct and record bi-monthly site audits to ensure correct meal delivery procedures are maintained in the field. Resolve all field issues or direct to appropriate staff for resolution with appropriate follow-up to be conducted

Evaluate, develop and implement agency policies, procedures, standards and personnel practices associated with meal delivery and site services in cooperation with his/her supervisor, Chief People Officer, EVP of Finance and People, and/or prior CEO approval

Conduct regular evaluation of site services, including meeting with managers, resolving individual volunteer issues and devising methods for improving, modifying, expanding, or discontinuing site services

Submit team statistical reports and other reports for volunteer and site activity, as requested

Schedule and manage site manager meetings as necessary

Assist the Volunteer Department with volunteer recognition events as requested

Represent and promote the agency in the community by partnering in community events and encouraging Site Manager participation

Review, approve and submit Site Manager and Site Assistant payroll and mileage. Ensure submission from sites of all site-specific payroll and mileage and volunteer mileage to accounting in a timely manner

Participate in decision-making regarding agency/site closings during inclement weather

Take leadership role on committees as needed

Deliver meals as needed

Assist with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals, and serving home-delivered meals.

Other duties as assigned

REQUIREMENTS:

A degree in Human/Social Services or related field and two years paid experience in supervision and/or volunteer administration or five or more years of experience in supervision and volunteer administration.

A current and valid New York State driver's license and access to an automobile.

Excellent oral and written communication skills.

Excellent computer skills.

Must be capable of lifting a minimum of 35 lbs.

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Site Services Director