Job Summary

The IT Intern for Mexico will handle business as usual acitvities for the site of Tecnoparque, providing service and support.

• Lead and improve analytical programs and present the results of your business unit/category/region to leaders.
• Analyze the variable, granular data of your business and regularly use advanced models to deliver business insights across diverse business domains.
• Demonstrate use of data visualization (Tableau, Power BI, Excel), and analytic tools (Python, R, SQL, KNIME/Alteryx) to grasp the business insights from our mountains of data
• Work with cybersecurity to ensure the security of our IT environment, including compliance with industry standards and best practices.
• Execute a robust IT change management process, preventing incidents/unplanned outages.
• Ensure IT Continuity planning is in place (Infrastructure and application continuity, IT resiliency, operational & disaster recovery).

- Provide comprehensive technical assistance for Information and Communication Technology (ICT) systems, along with software and hardware components.
- Develop comprehensive training manuals and formulate other essential technical documents.
- Efficiently respond to queries through phone calls, instant messaging, or web tickets.
- Facilitate logging of tickets for incidents and service requests on behalf of IT users.
- Conduct technical training for IT users.

Key Responsibilities:
• User Onboarding/Offboarding:
• Assist with adding/removing new users to platforms such as Google Workspace, Krisp, Zoom, Slack, and LastPass.
• Inventory and Asset Tracking:
• Support the IT team in managing inventory, including tracking hardware and software assets.
• Ensure accurate records of IT equipment and licenses.
• Ticket Management:
• Handle IT tickets, including password resets, app installations, and adding/removing users in Slack channels.
• Prioritize and route tickets to the appropriate team members (Finance, IT Manager, or self) as needed.
• Documentation and Knowledge Base Updates:
• Assist in creating and updating how-to guides and IT documentation on the Notion IT page.
• Ensure all resources are clear, accurate, and accessible for internal users.
• Administrative Support:
• Create shipping labels for IT-related shipments as required.
• Provide general administrative assistance to the IT team as needed.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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