Client Happiness and Operations Associate

Sprinly is the #1 Fastest-Growing Organic Plant-Based brand in the US, including #2 Food Brand and #113 on the Inc. 5000!

One of the Top 5 Best Places to Work in Cleveland

Inc.’s Best in Business award for making the biggest positive impact on society

We’re looking for a good-hearted multi-tasker who enjoys communicating with people and wants to join a fast-growing, mission-driven startup, with real impact!

Sprinly is an organic plant-based meal delivery startup on a mission to make it as easy as possible for others to live healthier, happier lives. We launched in Cleveland, and we’ve been working to rapidly scale our operations. Located in Northeast Ohio, we currently ship our healthy meals throughout the US!

Five years from now, how people think about healthy food and how food is distributed is going to change completely, and our team is incredibly excited to be at the forefront of this innovation. By working together, this is our chance to have a positive impact with our careers and create a healthier world for our society.

WHAT WILL I DO:

Everything related to client management. This includes client emails and calls, along with website/database management (i.e. adjusting client accounts in our database, website changes, etc.)

Daily conversations with potential clients over the phone, email, and social media

Managing and manipulating order and customer data in Excel

Track data & order changes

As an e-commerce startup, you’ll often be the primary point of contact with our clients as the ambassador for our health-driven mission and brand!

Support others on the team and departments!

PERKS INCLUDE:

Health, Dental, and Vision Insurance

2.5 weeks of paid time off to start, and accrue 1 additional PTO day with each year of tenure

10 days of paid holidays

Starting salary $50,000+

Short-term disability insurance

Grow within the company & directly contribute to the direction/impact of Sprinly

Work laptop and monitors for home set up

Etc.

REQUIREMENTS:

Extremely organized

Strong Microsoft Excel skills or the ability to learn

Great at managing many tasks and priorities each week

Love talking to people on a daily basis

Tech-savvy

Love for thinking about the holistic customer experience/journey, with a focus on improving it every day

Possibilities and responsibilities may evolve and change as the company grows

Always reliable, responsive, and willing to help wherever necessary. We're a team :)

OTHER DETAILS:

Schedule may include a partial weekend day

Position is remote, except for in-person meetings that may take place a few times a year. We are looking for candidates in NE Ohio.

Position is full-time.

Please apply on our website to be considered for the position: https://sprinly.com/pages/client-happiness-representative

Sprinly

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