Job Purpose:

The Sales Operations / Pre-Sales Lead is responsible for enabling the Sales organization to operate with clarity, efficiency, and excellence.

This role serves as the operational backbone of the commercial function—driving forecasting discipline, coordinating cross-functional workflows (Sales, Product, Operations, QA, Finance), and ensuring that both internal teams and customers receive timely, accurate, and professional support, overseeing the execution of multiple projects

This position combines pre-sales coordination, process ownership, and commercial project management, ensuring that the commercial engine runs smoothly from lead to order and to delivery. (Pre-sales / 1St order)

The ideal candidate is structured, analytical, proactive, and thrives in a fast-paced environment with competing priorities.

Key Responsibilities:

Cross-Functional Project Management

Lead and coordinate commercial and operational projects across Sales, Product, Operations, QA, Finance, and Customer Success.

Build project timelines, define milestones, and ensure cross-functional accountability.

Monitor progress and proactively escalate risks or bottlenecks.

Drive the successful execution of new product introductions (NPI), first-PO onboarding processes, and changes to formulations, packaging, or regulatory requirements.

Communication, Alignment & Stakeholder Management

Facilitate clear communication between Sales, Product, Operations, and other functions.

Prioritize and triage incoming commercial requests to ensure they receive appropriate attention and follow-up.

Prepare executive-level summaries, presentations, and progress reports.

Become a trusted partner to Sales Managers by providing structured insights and operational clarity.

Requirements:

Bachelor’s degree in Industrial Engineering, Business, Economics, or a related analytical field.

3–5 years of experience in:

Sales Operations

Pre-Sales / Commercial Coordination

Project Management

RevOps / Commercial Excellence

(experience in manufacturing, CPG, nutraceuticals, or B2B production environments is an advantage)

Strong analytical and Excel skills; experience with CRM systems (Priority, Salesforce, HubSpot, or similar).

Proven track record of managing multiple projects and tasks simultaneously with excellent organizational skills.

Excellent communication skills and a collaborative mindset.

High attention to detail, structured working style, and end-to-end ownership mentality.

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

TopGum Industries

New Jobs

Sales Operations & Pre-Sales Lead