IFF is seeking an energetic Senior Account Manager to join our core team on a key Scent division client. In this role you will have the opportunity to develop a regional business strategy to grow a key account, working in a collaborative team environment, IFF will be looking for you to partner with the Creative team - Perfumers, Scent Design Group, CI and Marketing, and our scent innovation and technology group to showcase IFF's creative innovation and fragrance delivery capabilities.
Responsible for driving sustainable, profitable sales and market share growth by identifying customer needs and opportunities, establishing solid customer relationships, leading, coordinating, and reporting IFF activities, and promoting relevant solutions aligned with corporate strategy.
You will be accountable to ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customers’ products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.
· Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan
· Define and suggest the required account resources, investment, and relevant service model to support the account
· Effectively communicate the account plans with stakeholders, including internal and external team members
· Review/update the progress of account plans versus KPI targets
· Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis
· Conduct retrospective reviews on project wins and losses
· Review the brief and ensure all objectives and parameters are clear
· Influence the customer brief definition to IFF’s advantage
· Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System
· Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables
· Evaluate and decide on final submissions with Scent Design Group and Creative teams
· Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief
· Generate proposal/price aligned with category margin guidelines or pricing officer
· Prepare presentation materials and staging submissions with stakeholders that maximizes IFF commercial advantage and resources
· Monitor and ensure cost-to-serve of projects adhere to guidelines Internal
· Communicate project results and conduct retrospective reviews on projects wins and losses
· Update Project management system and issue adoption report in a timely manner
· Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness
· Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins
· Monitor & Provide Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager
· Implement price increase in line with country/region strategy
· Lead internal and external teams to win projects
Requirements
Experience:
· Approximately 5 years of experience in sales, sales service, product development, or marketing in fragrance, cosmetics, FMCG, flavors, chemical or ingredients industries
· Strong track record at a similar level with a passion to succeed in commercial
Skills:
· Strong leadership through influence
· Customer and consumer-centric with B2B management experience
· Analytical with the ability to deal with financial concepts/processes (pricing/margin/forecasting)
· Strong interests in product development, consumers, and market understanding (Marketing/R&D/CI)
· Sound fragrance knowledge, olfactive and technical understanding with a focus on Home Care, Fabric Care, and Body Care
· Creative and innovative thinking
· Project management with effective collaboration and orchestration skills
· Strong communication, presentation, storytelling, and negotiation skills
· Understanding of digital marketing and e-commerce environment
· Effective business English with a global mindset and ability to work with different cultures
· Digital savvy with an ability to leverage online resources
· Ability to gather and leverage competitive market intelligence
Training / Certifications:
Essential: Bachelor’s degree
Preferred: Concentration in Business, Marketing, Chemistry, or Biology / Arts & Fashion, Master's Degree
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
