The Benefits Coordinator role provides day-to-day, customer-focused support for benefit programs across the U.S., Canada, and Puerto Rico, including health and welfare, retirement, wellness, recognition, and leave programs. The role supports benefit enrollment, life events, employment status changes, invoices, compliance-related documentation, open enrollment, vendor file monitoring, and issue resolution with a strong focus on accuracy, confidentiality, and timely service.
Responsibilities:
• Provide day-to-day support for team member benefit programs including medical, dental, vision, health savings accounts, life insurance, disability, retirement, wellness, recognition, and leave of absence programs across the U.S., Canada, and Puerto Rico.
• Deliver customer-focused support to team members throughout the benefit enrollment process, life events and employment status changes, ensuring clear guidance and providing prompt, accurate resolution of benefit-related issues.
• Complete benefits administration activities by following established policies, procedures, and standard work instructions, escalating non-routine issues to senior team members as appropriate.
• Coordinate recognition and wellness campaign planning, including timelines, communication calendars, event logistics, vendor coordination, participation tracking, and follow-up actions.
• Create and deliver engaging communications, marketing materials, recognition reminders, wellness campaign messages, educational sessions, training materials, and benefit resources.
• Process benefit invoices, medical support orders, regulatory notices, and documentation requests in accordance with established timelines, procedures, and compliance requirements.
• Administer the company's employee recognition program, ensuring accurate budget tracking, program execution, and quarterly/annual updates.
• Assist with annual open enrollment activities, including event planning and preparation, system testing support, audit review, team member communications, enrollment support and monitoring, and post-enrollment follow-up.
• Monitor benefit-related notifications, vendor file error reports and standard reporting to identify errors, resolve routine issues, improve response times, and support accurate and timely benefit administration.
Essential skills and experience:
• Bachelor's degree or equivalent experience
• Proficient in MS Office – Teams, Word, Outlook, Excel, and PowerPoint
• Attention to detail, process execution and follow-through with excellent organization skills
• Ability to work independently and as a team member to fulfill all job duties in a collaborative virtual environment
• Strong customer service and responsiveness
Good to have:
• 2-3 years in benefits, leave of absence, retirement, or general human resources experience
• Campaign management and program communication experience
• Workday or other HCM experience
At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members. We are proud to be an equal opportunity employer.
Benefits: Medical, Dental and Vision Coverage; Health and Dependent Savings Accounts; Life and Disability Programs; Voluntary Benefit Programs; Company Sponsored Wellness Programs; Retirement Savings with Company Match; Team Member and Family Assistance Program (EAP); Paid Time Off and Paid Holidays; Employee Recognition Program with Rewards (RAVE).
For more information or to apply, please visit the original posting. Application deadline: August 21, 2026.
