Description
The Sales Operations Coordinator works as the liaison between Sales and Operations functions to support resolution and communication for customer issues. This person will own the paperwork and data behind our retailer relationships: new item submissions, portal setup and maintenance, SKU and pricing data, promotion and forecast entry, and the materials our brokers use in the field.
Done well, this role means products hit shelf on schedule, our item and pricing data is accurate everywhere it appears, brokers are equipped, and leadership has numbers it can trust. It keeps the sales team focused on selling.
The right person wants to grow. This is built as the on-ramp to a more prominent seat on the sales team, and whoever masters it will know our retailers, our items, and our numbers better than almost anyone here.
Why Om?
At Om, we're on a mission to bring the power of functional mushrooms to people everywhere. As a leader in the wellness industry, we combine science, innovation, and nature to create products that support healthier lives.
Our Culture Is Grounded In Five Core Values
Bold Thinking, Purposeful Action - Challenge the status quo and turn great ideas into meaningful results.
Open Hearts, Clear Voices - Communicate openly, assume positive intent, and value every perspective.
Champion Each Other's Success - Celebrate wins and support each other's growth.
Own It - Take accountability, stay solution-oriented, and learn from both wins and mistakes.
Thrive in Balance - Work hard, prioritize thoughtfully, and make space to recharge.
Responsibilities
New item setup and retailer documentation
Coordinate new item setup forms, vendor onboarding, and retailer documentation
Manage customer setup and maintenance across retailer portals
Maintain SKU master data including dimensions, UPCs, case packs, and product specs
Coordinate digital assets for retailers
Promotions and reporting
Help with entering promotions and forecasts
Assist with post-promotion recaps
Prepare dashboards and other organizational tools
Help maintain UNFI and KeHE stock level dashboards
Broker and sales support
Ensure brokers have sell sheets, marketing materials, current pricing, and presentations
Ensure marketing and sales materials are updated when products change
Monitor retailer websites for pricing issues
Serve as the point of contact for inbound sales inquiries
Organization
Organize and maintain the sales SharePoint folder
Requirements
Required
Strong organizational skills and attention to detail
Experience with Excel
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and follow-up skills
Interest in growing into a broader sales role
Preferred
Experience working with retailer and distributor portals
Familiarity with trade promotion management software
Background in CPG, natural, mass, or club channels
Benefits & Perks
We believe great work happens when people feel supported both professionally and personally. Om Mushrooms offers a comprehensive benefits package designed to support your health, wellbeing, and continued growth, including:
Competitive compensation and bonus opportunities
Medical, dental, and vision insurance
401(k) with Company Safe Harbor Contribution
Paid Time Off, paid holidays, floating holiday, and sick leave
Paid parental leave
Company-paid life and disability insurance
Employee Assistance Program (EAP)
Professional development and career growth opportunities
Health and Wellness Discounts through Lifemart
Employee discounts on Om products and friends and family discounts
The opportunity to take meaningful ownership and grow your career alongside an evolving consumer brand
Salary Description
$60,000 - $70,000
