Join a mission-driven team working to eliminate global food waste.
At Leanpath, we’re a diverse group of technologists, sustainability experts, culinarians, and analysts united by one mission: to make food waste prevention everyday practice in the world’s kitchens.
About the role
We’re hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with the potential to extend based on business needs. You’ll deliver exceptional support to our global customers, resolving technical and non-technical issues with speed, accuracy, and care.
Key details
Contract: Fixed-term (maternity cover), approximately 10–12 months, with potential to extend
Start date: Must be available to start by mid-December
Hours: Monday–Friday, 9am–6pm
Location: Hybrid, based out of our London office (Camden Market)
What you’ll do
Serve as a first point of contact for customers and partners, resolving technical and non-technical issues by phone, email, and occasional on-site visits
Troubleshoot complex hardware, software, and connectivity issues by isolating the problem, researching solutions, and collaborating with the team, escalating where needed and following through to resolution
Document issues and resolutions clearly in our ticketing system (Zendesk)
Support partners using our hardware/software solution in line with service agreements
Manage replacement orders, including coordinating occasional shipments from our London office to client sites
Own our small UK inventory, keeping stock levels organised, accurate, and ready to meet customer needs
Support QA review of new software releases, helping ensure updates work as expected before they reach customers
Contribute to our Help Centre by writing new articles and keeping existing content up to date
What you’ll bring
1–3 years in a technical, customer-facing support role
Strong diagnostic skills and a resourceful, proactive approach to solving problems
Clear, confident written and verbal communication, including explaining technical issues to non-technical users
A warm, professional manner that puts customers at ease, even when things go wrong
Ability to get up to speed quickly and work independently in a fast-moving environment
Nice to have
Experience supporting computer networking (Wi-Fi, connectivity troubleshooting)
Familiarity with Zendesk or similar support platforms
Familiarity with Salesforce CRM
Experience supporting hardware in customer environments
More about Leanpath & Our Team
Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others.
Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.
Other reasons Leanpath is a great place to work:
Mission-based global sustainability company working on one of the biggest social issues of our time
Office in an energetic, dog-friendly co-working space in the heart of Camden Market offering bike shed, roof terrace, yoga/pilates/spinning classes (showers onsite) and market discounts
Collaborative & international team members with a passion for fighting food waste
Flexible team and work environment
25 days paid holidays annually (in addition to Bank Holidays)