Senior Training Specialist
Arden, NC • Human Resources
Job Type
Full-time
Description
The Senior Training Specialist owns and operates The Arcadia Way, Arcadia Beverage's competency-based task qualification and professional development program. Working with department leads and subject matter experts, this role develops instruction, prepares qualified trainers, coordinates employee assessments, and maintains training records. Floor instruction stays central; the specialist teaches, coaches, and verifies adoption while supervisors retain daily teaching and operating leaders retain decisions. This is a design and delivery role, not solely coordination.
What We Do:
Arcadia is a people-first organization. We exist to care for each other through our actions and values, and to share that with everyone we encounter.
Arcadia Beverage has over 80 years of beverage co-packing experience and we are a pasteurized cold fill scale contract packager of non-alcoholic / non-carbonated beverages for major retailers and food service distributors.
Our Core Values:
Care Deeply
Respect & Support the Whole Person
Grow & Learn Everyday
Celebrate & Have Fun
Do What We Say We’re Going to Do
What You’ll Do:
Training Design and Delivery
Conduct needs assessments across departments, roles, and shifts using task observation, employee input, and performance data; determine whether training is the right intervention or route the issue to the responsible owner
Build task qualification lists, module records, onboarding checklists, and Employee Level Snapshots with SMEs, following adult learning principles and proven design models (ADDIE, SAM, or equivalent)
Develop job aids and quick reference guides linked to approved procedures in TrackVia; produce English and Spanish versions of all floor-facing materials
Deliver hands-on instruction using demonstration, practice, feedback, and observed assessment
Lead Phase 3 development of training videos, eLearning modules, and digital job aids as the program matures
Program Administration
Own and maintain Arcadia Way training folders, task qualification records, values modules, onboarding forms, and supporting materials
Process trainer authorization cards; maintain the certified trainer registry and department trainer boards
Coordinate Level Up Reviews with HR; maintain the Employee Training Tracker and record individual qualifications when demonstrated
Update training materials and retraining assignments when approved procedures change, in partnership with Document Control
Facilitate the twice-monthly training meeting with department leads and supervisors
Manager Coaching and Cross-Functional Follow-Through
Develop and assess supervisors, leads, and peers as trainers; verify task mastery and teaching skill before independent delivery
Coach supervisors in setting expectations, listening, giving fact-based feedback, and verifying corrective follow-through through case practice and observed conversations
Teach a fair response to errors: acknowledge good-faith reporting, contain risk, establish facts, correct skill or system gaps, and involve HR when conduct requires action
Rehearse handoffs for significant operating issues: accepted ownership and backup, decision deadlines, next updates, and verified closure
Practice shift handovers and readiness checks; reinforce live escalation for urgent risks and timely customer or supplier updates through designated owners
Stakeholder Coordination and Project Management
Build relationships across Operations, Supply Chain, Quality, Technical Services, HR, and other functions; serve as the primary contact for training needs
Agree shift-specific training schedules with managers, naming the trainer, learner, task, and covered time; escalate repeated cancellations or coverage gaps
Partner with Document Control on approved procedures and with Quality and Safety on food-safety, regulatory training, and area orientation
Collaborate with Operational Excellence on process improvement and practical digital tracking integration
Manage concurrent projects and department rollouts independently; keep operating decisions with their authorized owners while coaching the routines without directing every incident
Program Growth and Evaluation
Lead the pilot and first-year Alpha rollout across departments, starting with a small set of priority floor tasks and scaling demonstrated practice
Review implementation at 30, 60, and 90 days; collect feedback and adjust content, coverage, and coaching as the program matures
Track time to first independent task, module completion, Level Up Review status, trainer coverage, and training delivered versus planned by department and shift
Recommend Phase 3 technology and content improvements based on demonstrated need
Ensure safety, quality, and food safety by following company rules and standards, enforcing the requirements, and communicating violations or concerns to the leadership team.
Requirements
What We’re Looking for:
Education
Bachelor's degree in Instructional Design, Education, Organizational Development, or a closely related field, required
Master's degree in a related field, preferred
Experience
Five or more years of progressive experience in instructional design or learning and development
Demonstrated portfolio of training content built from scratch: task qualification systems, eLearning modules, instructor-led programs, job aids, or equivalent
Experience conducting training needs analyses and recommending appropriate learning solutions independently
Experience leading projects and coordinating people through influence; a formal management title or direct reports are not required
Experience delivering hands-on training, developing trainers, and coaching supervisors across departments
Skills and Knowledge
Strong instructional design skills grounded in adult learning theory and proven design models (ADDIE, SAM, Bloom's Taxonomy, or equivalent)
Analytical skills to evaluate a performance problem, identify root cause, and determine whether training is the right intervention
Excellent written and oral communication, active listening, and facilitation skills; able to write clearly for a manufacturing floor audience and present to leadership
Strong project management skills; able to manage multiple deliverables, timelines, and stakeholders simultaneously
Familiarity with eLearning authoring tools (Articulate Storyline, Rise, or equivalent)
Bilingual English and Spanish, preferred
Ability to work directly on the production floor and plan training across relevant operating shifts, including scheduled off-shift sessions
Industry Context
Background in food and beverage, manufacturing, or a regulated environment, preferred; can be developed in role
Familiarity with GMP, food safety, or OSHA training requirements, helpful
The Perks:
Generous PTO & Holidays
401(K) plan available with employer match
Comprehensive Medical/Dental/Vision Insurance
Company-funded Direct Primary Care
Life & Disability Insurance
Professional development opportunities
The Interview Process:
Initial phone screen with our human resources department
Second phone screen with the Hiring Manager
On site interview to tour the facility and meet the team
Offer
Ready to Join Us?
If you're ready to lead with passion and innovation in the dynamic world of beverages, we can't wait to meet you and see how you can make a significant impact on Arcadia Beverage! Apply now to be part of our refreshing journey.
https://www.arcadiabev.com/careers
Salary Description
$80,000 -$95,000
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
