Taranis is an AI-powered crop intelligence platform helping agricultural retailers and growers make agronomic and input decisions through leaf-level insights and data-driven recommendations.
Role
Own the day-to-day success and engagement of an assigned customer portfolio, working with Regional Account Managers to drive adoption, customer value, retention, renewals and expansion. This position is on-site in Westfield, Indiana, with periodic customer travel (estimated 35%).
Responsibilities
- Manage customer onboarding, engagement, account health, adoption and renewal planning.
- Deliver ROI reviews, business summaries, platform trainings, walkthroughs and webinars.
- Identify expansion opportunities and coordinate execution with Regional Account Managers.
- Resolve customer issues and maintain accurate records in Salesforce and Gong.
- Collaborate with Sales, Marketing, Product, Customer Experience and Flight Operations.
Qualifications
- 3+ years in agricultural retail, cooperatives, agronomy or a customer-facing agricultural role.
- Agronomic knowledge, customer relationship skills, communication and strong organization.
- Periodic regional travel; estimated at 35% of the calendar year.