Job Summary

We are very excited to welcome a new Spanish Speaking People Operation Analyst to our team!

The role is based in our Budapest GSS (hybrid model combining office & remote work). You’ll join a team of agile, customer-focused thinkers who collaboratively solve difficult business problems.

Your tasks:

Manage inbound queries via Ticket Service System from IFF employees
Leverage knowledge base to provide consistent customer service and solutions to employee/manager inquiries
Educate employees and managers on HR resources available to them and encourage the use of self-service tools
Redirect/escalate inquiries as appropriate within HR SS (Specialized Services, Service Excellence), HR (HRBPs, Field HR, COEs) or outside of HR (Payroll)
Maintain employee data in HRIS systems (employee lifecycle changes)
Create, keep up to date employee documentation (personnel file creation, retention)
Apply sound judgement and discretion with sensitive information
Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives
Support peers with problem resolution and effective use of knowledge tools
Working and maintaining strong collaboration with the respective stakeholders
Being a passionate and driven member of our People Operations team
Partaking in ad hoc projects and tasks apart from day-to-day work

Requirements:

In addition to the below, we are seeking energetic, proactive, analytical thinkers with the desire to be part of a dynamic, global organization.

Excellent Spanish and English language skills, both verbal and written
Bachelor’s Degree in HR or related field preferred
Excellent customer service skills and desire to resolve issues
Excellent written and verbal communication skills
Well versed in handling confidential HR information
Working knowledge of MS Office tools, typing proficiency is required
Experience in an HR department or customer contact center is an advantage
Experience with HR systems and understanding of human resources policies, procedures and benefits is preferred
Must be detail oriented and maintain accuracy and timeliness of data entry with high volume of enquiries

Benefits:

HO opportunity (3 days/week)
Professional onboarding process
Multinational and supporting environment
Cafeteria, health insurance
Training opportunities
Learning and development programs from day one
Team building
Be part of a global industry leading business with 130 years of experience

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

IFF Hungary

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People Operations Analyst (Spanish Speaking)