shall be responsible in processing orders accurately into SAP, acknowledge and confirm orders back to customer, handle all order changes, status communication, track order and fulfilment progress, communicate to commercial any order issue to seek support. process notification for customer complaint, issuing credit and debit note, return transaction.
Order fulfilment & On Time Delivery
· Process sales orders regularly and efficiently. Drive & represent the ultimate in on time performance.
· Accurate master data maintaining in system and regularly review and clean up.
· Play an active role in optimizing customer demanding & business behaviour.
· Offering useful proposals to related departments and drive the result to align business environment.
· Increase percentage of First Pass Yield.
· Reasonable operation cost and business benefit considering.
Customer Satisfaction (Internal & External)
· Cooperate with JRFL plants teams to ensure smooth order fulfillment and on-time delivery;
· Keep close contact with Sales and Sales Service in each Sales Office to make sure customers’ requests can be transferred, understood and dealt with;
· Maintain good relationship with those customers being handled and contacted directly by JRFL plant.
Customer’s Complaint Handling.
· Co-ordinate customer’s complaints in responsive manner.
· Sufficient information collection
· Conform with the QA SOP document related to customer complaint handling.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
