The Site Technology Leader will be responsible for providing exceptional customer service effectively to all local customers and visitors within the specified offices under their sub-regional responsibility. You will provide hands-on support and apply your local knowledge and language skills to resolve IT-related issues as defined by the Service Catalog.
Site Tech Lead - Description
The Site Technology Leader will be responsible for providing exceptional customer service effectively to all local customers and visitors within the specified offices under their sub-regional responsibility. You will provide hands-on support and apply your local knowledge and language skills to resolve IT-related issues as defined by the Service Catalog.
Customer Service and Incident Management:
- Provide exceptional customer service while handling Infrastructure and Application Incidents, Change Requests, and Services dispatched to Site Technology .
- Maintain a delicate balance between providing excellent customer service and achieving operational excellence.
Project Management:
- Participate in or lead global, regional, or local pilot and implementation projects initiated by the global IT organization .
Team Supervision:
- Supervise and coordinate daily IT operational activities .
- Work well with others, promoting a culture of teamwork and shared goals around technology initiatives .
Site Support and Information:
- Assist the IT organization with site-related information and activities (client/end-user), including projects, audits, IT contracts, and IT vendor management .
- Provide ongoing support and training to ensure technology is used effectively and users feel confident and competent .
Continuous Improvement and Innovation:
- Provide advice and collaborate with IT Management to improve:
- The work environment for Site Technicians.
- The perception of services by IT and the business.
- The value delivered to the business (improving services to increase productivity).
Automation and Technological Adaptation:
- Identify and implement automation opportunities to increase efficiency, quality, and productivity of business processes.
- Collaborate with colleagues and adapt to new technologies.
Hardware Acquisition and Deployment:
- Manage the acquisition, inventory, and deployment of new endpoints.
- Ensure proper decommissioning of old hardware in alignment with corporate guidelines.
- Maintain inventory management levels by working with the IT procurement team.
Preferred Skills and Experience:
- Knowledge in a variety of IT technologies, including but not limited to: desktops/operating systems (Windows 10 and 11, macOS), LAN, remote VPN connectivity, cloud-based productivity suites (Microsoft 365, AWS), server technology, business application systems (SAP, BW), mobile devices (iOS, Android), and cybersecurity best practices .
- Understanding of generative models, deep learning, and data analysis will be crucial for creating intelligent and transformative AI applications. You will work closely with cross-functional teams to conceptualize, design, test, and deploy AI projects that drive innovation and add value in the rapidly evolving field of artificial intelligence
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
