Role Description
Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.
Key Responsibilities
Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints,
technical support and etc.
Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers
Work closely with business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction
Attends trade/technical shows and gives technical presentations to customers
Qualifications
Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
1-2 years of commercial experience will be an advantage
Ability to communicate fluently in both Japanese & Chinese or English, verbally and in writing
Good presentation skills with technical content
Customer-focused, proactive/action-oriented
Previous industry experience in a similar commercial role will be advantageous but is not essential
Highly motivated individual with excellent communication, organization and time management skills
Proficient in Chinese as well as English
