We are looking for our Customer Service Representative to join our team. In this role, you will be responsible for receiving and processing customer orders, inquiries, and complaints related to our products.
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. Wedeliver sustainable innovations that elevate everyday products.
We are looking for our Customer Service Representative to join our team. In this role, you will be responsible for receiving and processing customer orders, inquiries, and complaints related to our products. You will maintain strong, ongoing relationships with selected customers and collaborate closely with the sales team.
Your deep understanding of our products, availability, sales territories, and customer profiles will enable you to serve as a key communication link between the company and its clients. Success in this position requires strong analytical skills, sound judgment, and the ability to anticipate and respond sensitively to customer needs, supported by a solid command of our products and internal processes. This position is located in Dangé-Saint-Romain.
Where You’ll Make a Difference
Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy : order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
Process a credit note or a debit note related to a sales order or customer complaint
Coordinate customer complaints and service cases related to a sales order
Respond to customer’s inquiry in a timely and accurate manner
Build a strong partnership with internal and external stakeholders
Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
Support internal/external audit as needed
What Makes You the Right Fit
Bachelor’s degree (no specific major fields required)
2-3 years' experience in Customer Service or Supply Chain of business to business
Knowledge in domestic and international trade
Expert knowledge of MS Office tools
Knowledge in SAP
Fluent business English communication skills
Other foreign language skills can be a plus
How Would You Stand Out?
Effective communication skills across all levels of the organization
Highly collaborative and team player
Cross cultural awareness
Training / Certifications : SAP training, Microsoft Office tools training (Word, Excel, PowerPoint), Incoterm and Payment Term training
Why Choose Us?
You contribute directly to iconic global brands.
Customer relationships are truly valued.
A culture built on collaboration & expertise.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
