About Biocatalysts
BRAINBiocatalysts is an innovative biotechnology company driving a sustainable, bio-based future across diverse industries, focusing on Food and Life Sciences. We offer end-to-end enzyme solutions by seamlessly integrating our expert enzyme discovery and engineering capabilities with commercial-scale manufacturing proficiency and the leading, customer-centric focus of our applications teams. We aim to transform production processes globally: delivering natural, efficient enzyme products that optimize processing and enhance quality in food manufacturing and enabling the creation of next-generation pharmaceuticals and diagnostics. We serve our customers across the world with offices and production infrastructure in Cardiff (UK), Nieuwkuijk (NL), Zwingenberg (DE) and Tampa (US).
Purpose of Role
This role is responsible for delivering excellent customer service, whilst handling customer enquiries, providing customer support, managing orders, arranging logistics and export documentation and inputting data throughout the order-to-ship process. The role works to continuously improve the customer experience through effective communication and service. You will work as a team to ensure customer orders dispatch in a timely manner.
Expected Activities
• Interact directly with our customer base to receive and input orders into Odoo for processing.
• Provide customers with order acknowledgements, dispatch and delivery information.
• Manage order-related queries in a timely manner by email and telephone.
• Build and manage strong relationships with customers to ensure a high level of customer satisfaction.
• Develop knowledge of customers in order to drive business growth.
• Coordinate with internal stakeholders to ensure timely dispatch and delivery of customer orders, proactively monitoring order status to prevent late deliveries.
• Organise logistics carriers for dispatches from internal and external warehouses to ensure on-time delivery.
• Liaise with logistics carriers to ensure cost-effective shipments.
Education / Qualifications
• Degree in Supply Chain, Business, Engineering, Marketing or equivalent.
• Demonstration of continuous professional development.
Knowledge
• Fluent in Dutch and English.
• Understanding of logistics requirements.
• Order management and data input.
• Odoo systems experience.
Experience / Skills
• One year of experience in a customer-service type role.
• Strong customer focus and passion for being the voice of the customer.
• Ability to thrive in a dynamic, fast-changing environment.
• Proficient in Microsoft Office (Excel, PowerPoint).
