Are you ready to take your skills to the next level and make a real impact?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.
The role is based in Karawang (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Oversee customer orders, including domestic, export, and consignment, ensuring compliance with the Sarbanes-Oxley Act.
- Order entry, order confirmation, invoice issuance and order follow-up till delivery to customers.
- Process Credit note and Debit note related to Sales Order.
- Resolve any customer complaints and Service cases related to Sales order.
- Respond to customer’s inquiry in a timely manner.
- Build a strong partnership with internal and external stakeholders.
- Implement and optimize work processes, techniques, and systems.
- Knowledge sharing to improve Order to Cash processes.
- Support internal and external audit as needed.
What Makes You the Right Fit
- Bachelor’s degree in any field.
- At least 2 years of Customer Service experience in Supply Chain or Manufacturing field.
- Experience in domestic and international trade.
- Good knowledge of MS Office tools, SAP, and VLOOKUP etc.
- Effective communicate skills across all levels of the organization.
- Highly collaborative and team player.
- Cross cultural awareness.
How Would You Stand Out?
- Proficiency in English and local languages are huge advantage.
- Solutions-driven and thrives under pressure.
- Team-oriented with a proactive mindset.
Why Choose Us?
- Home office opportunity (1 day/week)
- Professional onboarding process
- Training opportunities
- Learning and development programs
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more