Provides critical support to the Account Manager, (AM), assist managing customer relations and data integrity specifically but not limited to SalesForce, PriceForce, Clover, etc. In conjunction with the AM act as liaison between customers and all IFF areas and functions. Facilitates timely delivery of requirements as stated on customer brief and resolution of issues that arise during the brief to win process.
Key Responsibilities: The critical responsibilities and skills of this position. List in order of importance. Do not include anything which is less than 5% of the job.
80%
- In collaboration with AM. enter customer briefs and related tasks into SalesForce
- Ensure proper linkage between brief to win and order fulfillment process.
- In collaboration with the AM maintain accurate, project, customer and pricing information in SalesForce/PriceForce and communicate changes as needed.
- Troubleshoot and remove potential roadblocks without involving AM wherever possible.
- Handle various internal and external inquires for the AM often without his/her involvement.
- Facilitate, expedite and track samples/documents/creative tasks.
- Insure timely communication with internal and external customers.
- Keep AM informed of potential disruptions relevant to the brief to win process.
10%
- Attend customer visits, lab tastings and participate in meetings and presentations with AM when time allows.
10%
- Understand basic process characteristics of other IFF functional areas including Manufacturing, Logistics, Planning, Creative Lab, Consumer Insights, Finance, Customer Service, GRA, etc. Participate in training programs as required.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
