Join our team as the key link between customers and our sales organization! In this role, you’ll handle and process customer orders, respond to inquiries, and resolve issues with professionalism and care. You’ll build strong relationships with select customers and internal teams, using your product knowledge and understanding of customer needs to deliver exceptional service. This position calls for analytical thinking, sound judgment, and a proactive approach to problem-solving—making you an essential part of creating a seamless customer experience.
Where You’ll Make a Difference
- Serve as the go-to contact for day-to-day customer queries, ensuring smooth communication and quick resolution.
- Coordinate sample requests, pricing updates, and product information to support account strategies.
- Maintain accurate records of forecasts, sales data, and customer interactions for seamless reporting.
- Prepare monthly performance reports and dashboards for internal stakeholders.
- Assist in managing cross-functional projects with Marketing, R&D, and Supply Chain teams.
- Track timelines and deliverables for new product launches and customer initiatives.
- Support financial processes including pricing, margin analysis, and forecasting.
- Collaborate with regional teams to align on global account priorities.
What Makes You the Right Fit
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- 1–2 years of experience in a commercial or customer support role, ideally in FMCG or fragrance industry.
- Strong proficiency in MS Office (Excel, PowerPoint, Word); ERP/CRM experience is a plus.
- Fluent in English with excellent written and verbal communication skills.
- Detail-oriented with strong organizational and time-management abilities.
- Comfortable working across multiple geographies and functions.
- Proactive problem-solver who can handle issues and propose solutions effectively.
How Would You Stand Out?
- Previous experience supporting global accounts or working in an international environment.
- Knowledge of fragrance or FMCG industry trends and processes.
- Advanced Excel or data visualization skills for reporting and analysis.
Why Choose Us?
- Be part of a dynamic, global team driving innovation in consumer fragrances.
- Opportunity to work on high-impact projects with cross-functional collaboration.
- Access to professional development and career growth within a leading company.
- Inclusive and supportive work culture that values diversity and teamwork.
- Competitive compensation and benefits package.
- Make a tangible impact on customer satisfaction and business success.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
