Who We Are
Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, the team launched a third-party fulfillment model that has rapidly scaled coverage into over 25 markets globally in just a year's time.
At Crafty, we have a diverse, high-powered team composed of folks in technology, supply chain operations, field operations, sales, account management and more. Our workplace is dynamic, fast-paced and just plain fun.
The Role
Crafty is seeking an Accounting Manager, AP + Partner Billing to lead the accounting operations supporting Accounts Payable, Partner Billing and related month-end close activities. This role is responsible for designing scalable operating processes, strengthening financial controls, overseeing outsourced accounting operations, and ensuring the accuracy and timeliness of partner billing and disbursement activities. The Accounting Manager will serve as the primary owner of Partner Billing close readiness, accounting workflow governance, vendor and partner escalations, Ramp administration, NetSuite data integrity and Flatworld performance management.
This person will manage the Senior Accounting Specialist and oversee three Flatworld resources responsible for Partner Billing, Core operations, manual order workflows, Ramp draft bill readiness, coding review and recurring accounting support activities. The Accounting Manager will establish operational standards, performance expectations and scalable processes across a high-volume, cross-functional accounting organization.
The ideal candidate is an experienced accounting operator and people leader who can represent Crafty with credibility in vendor, partner and internal stakeholder conversations — comfortable in the details of AP, accruals, reconciliations, close calendars and controls, and skilled at building systems of accountability: dashboards, recurring reviews, SOPs, workflow automations, exception tracking and clear team expectations.
Required Attributes
• Accounting Operations + Close Ownership: understands how accounts payable, partner billing and related accounting activity flow through the general ledger, month-end close, accruals, reconciliations, audit support and financial statement accuracy.
• Partner Billing Accountability: owns the accuracy, timeliness and control environment for Crafty's Partner Billing function within Core, Crafty's internally developed software. Ensures partner invoices are reconciled, reviewed, escalated and completed by system lock deadlines.
• Controls Mindset: designs and enforces segregation of duties, approval workflows, payment controls, vendor setup review, exception management and audit-ready documentation.
• Systems Leadership: owns Ramp governance and NetSuite data integrity, including workflow configuration, coding rules, approval routing, sync error resolution and system adoption. Operates as an AI-native leader who uses AI tools to improve visibility, automate routine work and scale accounting operations.
• People + Vendor Management: leads internal team members and outsourced resources by setting clear expectations, conducting quality reviews, establishing KPIs, defining weekly operating rhythms and implementing remediation plans.
• Executive Communication: communicates clearly with vendors, partners, executive stakeholders, internal teams and leadership; owns escalations through resolution and documents decisions.
• Accounting Process Leadership: builds scalable SOPs, reporting, automations and operating cadences that reduce manual work and strengthen internal controls.
• Operational Rigor: manages daily, weekly, monthly and ad hoc responsibilities without losing sight of controls, close deadlines, SLAs and stakeholder experience.
Ideal Experience
• 5–8+ years of accounting experience, with direct ownership of AP-related accruals, reconciliations, close activities and financial statement accuracy.
• Experience managing or directly overseeing AP, vendor payments, payment approvals and high-volume invoice workflows.
• Experience leading outsourced or shared-service teams through KPIs, QA routines, weekly reviews, documented expectations and performance remediation.
• Hands-on experience with accounting systems, expense platforms and ERP data flows; Ramp and NetSuite experience strongly preferred.
• Experience supporting monthly financial close activities through reconciliations, accrual analysis, audit preparation or financial reporting support.
• Demonstrated ability to build or improve controls, SOPs, approval workflows, exception tracking, reporting and cross-functional finance processes.
• Experience using AI model tools to improve accounting workflows, analyze exceptions, draft documentation, summarize data, build repeatable processes or automate routine follow-up.
• Bachelor's degree in Accounting, Finance or a related field preferred; CPA or comparable technical accounting foundation is a plus.
Crafty notes that if you don't meet all of the qualifications, you are still encouraged to apply.
Role Goals
• Accounting Operations Performance: by the end of 2026, build and run an AP operating model that pays bills on time, reduces avoidable aging and improves vendor experience — measured by >98% of bills paid by due date and a downward trend in invoices more than 30 and 60 days past due.
• Close Readiness + Controls: by December 2026, ensure AP and Partner Billing close activities are completed on time and supported by strong controls, with Partner Billing close tasks completed by BD1, AP lock achieved by BD5, and near-zero duplicate or erroneous payments.
• Outsourced Vendor Management Accountability + Quality: establish a consistent oversight model for managing Flatworld's performance, measured by weekly completion and accuracy reporting and measurable reductions in coding corrections, missed tasks and rework.
• AI + Automation: use AI and automation to improve accounting operations visibility and reduce manual follow-up, through implemented workflows for exception alerts, approval nudges, recurring reporting or notifications.
What Crafty Offers
A compensation package that includes the Crafty healthcare plan (primary health, dental and vision), 401(k), paid time off, equipment certification courses and parental leave — plus Crafty-grade snacks, beverages and events. The role also offers the opportunity to shape the direction of a young, growing company.
Compensation for this role is targeted at $113,000 – $133,000 per year. Final offer amounts are determined by multiple factors including cost of living based on location and candidate experience and expertise, and may vary from the amounts listed.
More information
Location: Chicago, Illinois, United States. Employment type: Full-time. Seniority: Mid-Senior level. Job function: Accounting/Auditing and Management.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.
