Indigo Ag builds partnerships, science and technology to support sustainable agriculture. The company works to improve farmer profitability and soil health, improve food quality and traceability, and reduce greenhouse gases through soil carbon programs.
Indigo is seeking an Associate Manager, Carbon Customer Success to join the Carbon Supply team. Reporting to the Director, Carbon Supply, this role owns assigned partner and grower accounts and guides customers through enrollment, onboarding and data harvest. This is a remote position; Eastern or Central time zones are preferred.
Responsibilities include managing a portfolio of partner and grower accounts; building relationships; educating customers on the Carbon by Indigo platform and program requirements; developing success plans; monitoring account health and retention; maintaining accurate customer and program data; supporting reports, metrics and dashboards; resolving data discrepancies; representing customer feedback; and improving onboarding and account-management workflows in collaboration with internal teams.
Qualifications include experience managing customer, partner or grower accounts; strong relationship-management, organization, communication and problem-solving skills; attention to data accuracy; comfort guiding customers through technology; and a collaborative approach. Agriculture or sustainability experience is a plus.
Compensation: $65,000–$80,000 annually, plus equity options and annual cash incentives. Benefits include paid time off, holidays, parental leave, health, dental, vision and other optional benefits, and a 401(k).
Apply through Indigo Ag's active application form: https://www.indigoag.com/carbon-customer-success-job-application-indigo-ag
