This job posting is for INFORS HT's Maryland, USA location. The role supports business technology and processes for the U.S. organization in coordination with the central IT teams in Switzerland. It is primarily on-site, with the possibility of working from home one day each week.
Responsibilities
• Support users in sales, service, administration and warehousing with Business Central issues; analyze, document and track problems.
• Set up laptops and desktops and troubleshoot printers and peripherals as occasional on-site IT work.
• Document U.S. business processes and requirements, clarify them with departments and prioritize them with Business IT.
• Manage configurations, master data and authorization requests within the assigned area; coordinate changes and approvals with headquarters.
• Support testing, implementation, training and documentation for customizations, releases and new features.
• Monitor interfaces and data flows and analyze issues with headquarters and external partners.
• Support digital transformation projects from requirements gathering through implementation, and coordinate priorities, standards, security requirements and escalations with central teams.
Requirements include a degree or comparable qualification in business informatics, computer science or IT; 3–6 years in IT support or a comparable role; experience with Microsoft Dynamics 365 Business Central, end-user support, ITSM/ticketing, Windows, Microsoft 365 and troubleshooting; and strong communication and prioritization skills. English is required; German is a plus.
Source: https://inforsht.recruitee.com/l/en/o/it-support-specialist-usa-maryland-mfd-100
