Job Summary – SALES SUPPORT COLGATE ACCOUNT
The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing professional support to clients and Account Managers, managing projects efficiently, and overseeing sales order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.
Job Summary – SALES SUPPORT COLGATE ACCOUNT
The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing professional support to clients and Account Managers, managing projects efficiently, and overseeing sales order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions.
Job Requirements
- Education: University degree.
- Experience: Minimum of 1-2 years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
- Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarized with SAP.
- Language Skills: Excellent verbal and written communication skills in English and in French.
- Financial Skills: Quotes/ pricing processes.
Skills
Communication
- Client and Account Manager Support: Provide effective support to clients and Account Managers, maintaining harmonious working relationships.
- Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
- Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
- Work Tracking: Maintain well-organized work tracking files.
- Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.
Project Management
- Project Update: Update projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Managers instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
- Sample Requests: Load sample requests through SAP following evaluator submissions.
- Price management: Update price list and upload in SAP following account manager instructions.
- Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successfully delivered to the client. Escalate issues with Account Managers and courier providers if necessary.
- Product Codes: Request internal product codes for approved fragrances.
Order Management
- Technical Documents: Request technical documents following client requests.
- SAP Usage: Use SAP for fragrance and price registration.
- Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
