The Sales Coordinator plays a crucial role in ensuring seamless operations and maintaining high levels of client satisfaction within the sales team. This position involves providing professional support to both clients and Account Managers, as well as managing and overseeing the sales order processes. The ideal candidate will have excellent communication and organizational skills, along with the ability to collaborate effectively across various internal divisions.
Main Responsibilities
- Support Account Managers through managing consolidated price list, forecast, providing product documentation, sampling, quotations to customers and proper coordination with other departments such as Regulatory, Quality, Planning, Financial and Customer Service.
- Coordinate with Customer Service in the manufacturing plant to ensure timely completion of necessary steps for order release. Interact with customer service teams from other regions to harmonize procedures that are common across countries.
- Analyze the sales tracking reports to ensure compliance with the forecasts, support operations and manage discrepancies or losses to drive sales.
- Receive and follow-upon customer complaints, ensuring timely and effective resolution.
- Ensure all activities are in compliance with customer contracts.
- Participate in meetings with customers alongside Account Manager to address their needs and concerns.
- Monitor the level of service through Key Performance Indicators(KPIs) to ensure high standards are maintained.
- Strengthen the image of IFF as a key supplier by consistently delivering high quality service and support.
Job Requirements:
- University degree.
- 1-3 years in Sales Support experience and/ or manufacturing operations experience.
- Experience in prioritizing, coordinating and managing several accounts.
- Experience in working with cross functional teams, multi-tasking and time management,
- Strong Computer skills: Knowledge in such as Microsoft office, Excel, PPT, Word, SAP.
- Strong Interpersonal and Communication skills: effectively communicate and build customer and internal.
- Desirable Spoken and Written communications in English and Spanish. French is a plus
Key Skills:
- High energy level, a winning attitude, team spirit, organized, proactive, customer focused and results oriented.
- Problem solver focused on delivering solutions, ability to quickly learn and master new task and business-related software.
- Resilience and the ability to stay calm in the face of adversity.
- Eager to learn
- High Ethical Standards
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
