We are very excited to welcome a new Spanish Speaking People Operation Analyst to our team!
The role is based in our Budapest GSS (hybrid model combining office & remote work). You’ll join a team of agile, customer-focused thinkers who collaboratively solve difficult business problems.
Your tasks:
- Manage inbound queries via Ticket Service System from IFF employees
- Leverage knowledge base to provide consistent customer service and solutions to employee/manager inquiries
- Educate employees and managers on HR resources available to them and encourage the use of self-service tools
- Redirect/escalate inquiries as appropriate within HR SS (Specialized Services, Service Excellence), HR (HRBPs, Field HR, COEs) or outside of HR (Payroll)
- Maintain employee data in HRIS systems (employee lifecycle changes)
- Create, keep up to date employee documentation (personnel file creation, retention)
- Apply sound judgement and discretion with sensitive information
- Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives
- Support peers with problem resolution and effective use of knowledge tools
- Working and maintaining strong collaboration with the respective stakeholders
- Being a passionate and driven member of our People Operations team
- Partaking in ad hoc projects and tasks apart from day-to-day work
Requirements:
In addition to the below, we are seeking energetic, proactive, analytical thinkers with the desire to be part of a dynamic, global organization.
- Excellent Spanish and English language skills, both verbal and written
- Bachelor’s Degree in HR or related field preferred
- Excellent customer service skills and desire to resolve issues
- Excellent written and verbal communication skills
- Well versed in handling confidential HR information
- Working knowledge of MS Office tools, typing proficiency is required
- Experience in an HR department or customer contact center is an advantage
- Experience with HR systems and understanding of human resources policies, procedures and benefits is preferred
- Must be detail oriented and maintain accuracy and timeliness of data entry with high volume of enquiries
Benefits:
- HO opportunity (3 days/week)
- Professional onboarding process
- Multinational and supporting environment
- Cafeteria, health insurance
- Training opportunities
- Learning and development programs from day one
- Team building
- Be part of a global industry leading business with 130 years of experience
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
