The role is based in our Budapest GSS (hybrid model combining office & remote work). You’ll join a team of agile, customer-focused thinkers who collaboratively solve difficult business problems.
Where You’ll Make a Difference
Manage inbound queries from IFF employees via the Ticket Service System
Provide consistent and accurate support using the HR knowledge base
Educate employees and managers on available HR resources and self-service tools
Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
Maintain and update employee data in HRIS systems throughout the employee lifecycle
Create and manage employee documentation and personnel files
Handle sensitive information with discretion and sound judgment
Identify and relay opportunities for process improvement
Collaborate closely with stakeholders and support peers in problem resolution
What Makes You the Right Fit
Fluent in English and Slovenian, both written and spoken
Bachelor’s degree in HR or related field (preferred)
Strong customer service orientation and issue-resolution mindset
Excellent communication skills and attention to detail
Comfortable handling confidential HR information
Proficient in MS Office and typing
Experience in HR or customer contact centers is a plus
Familiarity with HR systems and policies is preferred
Able to manage high volumes of inquiries with accuracy and timeliness
How Would You Stand Out?
You’re proactive, analytical, and thrive in a dynamic, global environment
You bring a passion for HR and a drive to improve processes
You enjoy working collaboratively and contributing to team success
Why Choose Us?
Hybrid work opportunity (3 days/week from home)
Professional onboarding and continuous training
Supportive, multinational work environment
Attractive benefits including cafeteria and health insurance
Learning and development programs from day one
Team building activities and a strong sense of community
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
