Are you passionate about delivering an outstanding customer experience while supporting innovative health solutions that make a difference every day?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
The role is based in Mechelen, Belgium. Be part of a customer-focused, communicative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
- Receive, process, and manage customer orders accurately and efficiently.
- Act as the primary point of contact for customer inquiries, requests, and complaints.
- Build and maintain strong relationships with customers and internal sales teams.
- Provide timely updates regarding product availability, pricing, order status, and delivery schedules.
- Coordinate with supply chain, logistics, planning, and commercial teams to ensure customer satisfaction.
- Analyze customer issues and identify effective solutions while balancing customer needs and business objectives.
- Maintain accurate customer and order information in company systems.
- Support continuous improvement initiatives to enhance customer service processes and operational efficiency.
- Demonstrate a high level of product, process, and market knowledge to support customers effectively.
What Makes You the Right Fit
- Bachelor’s degree in Business Administration, Commercial Economics, Supply Chain, or a related field, or equivalent relevant experience.
- Experience in a customer service, customer care, order management, or administrative support role.
- Strong customer orientation with a passion for delivering excellent service.
- Excellent communication skills and the ability to build relationships with internal and external stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks and manage multiple activities in a fast-paced environment.
- Experience working with Microsoft Office applications and customer management systems.
- High attention to detail and commitment to accuracy.
- Professional proficiency in English; additional European languages are an advantage.
How Would You Stand Out?
- Experience supporting customers within the healthcare, nutrition, life sciences, or ingredients industry.
- Knowledge of Enterprise Resource Planning (ERP) systems such as SAP.
- A proactive mindset with a continuous improvement approach.
Why Choose Us?
- Opportunity to work for a global leader in Health & Biosciences.
- Collaborative and inclusive international work environment.
- Professional onboarding and training programs.
- Career growth and development opportunities.
- Competitive compensation and benefits package.
- The chance to make a meaningful impact on customers and the communities we serve.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
