Contract type: Full time permanent
Location: Acton office
Reporting to: Sales Office Manager
Start date: As soon as possible
Role Summary:
To handle UK and International Customer orders from receipt to dispatch. To provide logistical /admin support for all customers and sales team as required.
Specific Roles:
Sales Order Processing and Customer Service
Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
Completion of product forms/ promotion forms except for quality-related information
Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures
Respond to various enquiries from customers
Ensure compliance with export and international trade requirement
Assisting sales managers when needed
Monitor payment status for pending orders with payment issues
Logistics arrangement
Daily communication with our warehouses and troubleshooting logistic/supply problems
Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
Comply with customer-specific Incoterms requirements.
Essential Requirements:
Fluent written & spoken English
Previous experience in administrative work
Friendly and positive with customers
Proactive problem solver
Excellent communication skills and flexible thinking
How to apply
For full job description and applications, please send your CV and cover letter to hr@clearspring.co.uk. We look forward to hearing from you.
