ABOUT WINNOW
Winnow is a food-waste technology company that uses AI-powered tools in hospitality kitchens to help reduce food waste.
THE ROLE
Own relationships with Winnow’s largest global customers and define the company-wide standard for customer retention. This is a senior, hands-on individual-contributor role: you will personally lead account plans, renewal strategy, commercial expansion and senior stakeholder relationships, while regional teams continue to manage local delivery.
KEY RESPONSIBILITIES
• Own end-to-end strategy and commercial relationships for named global accounts, including account plans, expansion roadmaps, whitespace analysis and renewal risk.
• Define group standards for customer health, customer ownership through the lifecycle and renewal planning.
• Maintain visibility of contracts and renewals; establish renewal pricing guardrails with Finance.
• Evaluate account handovers against agreed evidence and recommend remediation where needed.
• Identify expansion into new sites, markets and product lines; lead commercial negotiations and renewals.
• Build senior relationships, coordinate executive business reviews and serve as the escalation point for named accounts.
• Report account performance, revenue, retention, expansion and churn risk; coordinate with regional leadership, Customer Success, Product and Growth Marketing.
ABOUT YOU
Fluent in Spanish and English. Significant experience in strategic or global account management, ideally in B2B SaaS or a technology-enabled business serving multi-site enterprise customers. You should have managed complex international portfolios, developed account and renewal strategies, designed retention processes, and be comfortable negotiating with senior customers. Strong financial and analytical skills, organization, communication and regular international travel are required.
WORK LOCATION
London, United Kingdom; hybrid. Full-time.
Apply through Winnow’s active Workable application: https://apply.workable.com/winnow/j/E04A0575DD/
Source: https://www.winnowsolutions.com/why-winnow/careers
