Full-time role in North Region, Singapore. Manage and provide day-to-day oversight of the Sales Admin team, handling customer enquiries, sales orders, tax invoices, delivery coordination, warehouse liaison and orders received through customer portals, email, fax, WhatsApp, walk-in and call-in channels. Maintain order accuracy and on-time-in-full performance, resolve order and delivery exceptions, and oversee tofu export ordering and delivery handling through the Sales Admin team.
Oversee van sales operations through supervisors and representatives, including route planning, coverage, daily deployment, outlet service and field issue resolution. Coordinate stock allocation, van inventory, fleet use and delivery readiness. Lead the van-sales module workstream for SAP implementation as the Sales & Marketing business representative: translate field requirements into system design, validate workflows, coordinate user acceptance testing and support go-live adoption.
Design and maintain service-level KPIs; review customer and distributor satisfaction; own Singapore, Malaysia and other ASEAN distributor performance scorecards. Build dashboards and reports for leadership, drive order-to-cash process improvements, oversee sales data administration and export invoicing support, and coordinate shipping documents and distributor order processing.
Requirements: Bachelor’s degree in Business, Supply Chain or related field; 5+ years in sales operations, customer service or order management, ideally FMCG. Strong analytical and process skills, stakeholder management and experience coordinating order fulfillment, route operations, inventory control and customer service workflows. SAP implementation experience, including workflow design, testing, training and adoption, is valued.
Source: https://sg.linkedin.com/jobs/view/sales-operations-customer-service-manager-at-vitasoy-international-4482457452
