We are very excited to welcome a new Credit Control & Collection Supervisor, EAME colleague to our team! The role is based in our Budapest GBS (hybrid model combining office & remote work). You’ll join a team of agile, customer-focused thinkers who collaboratively solve difficult business problems.
The role of the Credit Control and Collections GA & EAME Teams involves supervising Credit & Collection Analysts/Associates/Specialists/Coordinators EAME, with the Contract-to-Cash Manager as the direct Manager. The primary purpose is to ensure the team meets Key Performance Indicators such as past due and order hold targets, while maintaining accuracy and timeline-related metrics. Additionally, the role requires fostering strong relationships with Business Credit, CSR, Sales, and Finance Leaders to address and resolve daily issues and maximize cash collection. It also involves working on process improvements with the teams and manager to optimize resources, proactively escalating and solving business and performance issues to the SSC’s Credit Operations Manager, interviewing and selecting new employees, and ensuring full compliance with internal controls and policies while participating in internal and external audits by providing accurate data on time.
What you will do:
- Manage team of Analysts/Associates/Specialists/Coordinators EAME:
- Meeting Key Performance Indicators, such as past due and order hold targets, as well as accuracy and timeline related metrics.
- Ensuring a strong successful relationship with Business Credit, CSR, Sales and Finance Leaders in support of adequately addressing and resolving day-to-day issues and maximizing cash collection.
- Working out process improvements together with the teams and manager in order to manage an optimal utilization of the team resources.
- Proactively escalating business and performance issues to the SSC’s Credit Operations Manager.
- Interviewing and selecting new employees.
- Ensuring full compliance of internal controls, as well as participating in internal and external audits, providing accurate data on time.
Requirements:
- Excellent English language skills, both verbal and written
- Preferably 4 years of relevant experience, at least 1 year in people management role
- University degree
- A good working knowledge of ERP systems
- Strong understanding of credit control and collections required
- Good MS Office skills with excellent Excel working knowledge
- Good communications and organizational skills
- Great customer service is essential
- Being a team player bringing over a can-do mentality
- Critical thinking is a must
Benefits
- HO opportunity (3 days/week)
- Professional onboarding process
- Multinational and supporting environment
- Cafeteria, health insurance
- Training opportunities
- Learning and development programs
- Team building
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
