At La Vie, we love meat, but we don't love its impact on life. We're on a mission to help people move from an animal-based diet to a plant-based one, whilst keeping a big smile on their face. Our unique product technology and patented vegetable fat recipe, delivers the juiciest meat-like experiences ever known in the category. We are building a movement, a positive change for the industry and for the planet.
Come and join us.
From plants with Love.
Life™
As a Retail Customer Service Representative for La Vie France, you will be responsible for monitoring and resolving logistics and invoice disputes on a daily basis, maintaining a clean database and following clearly defined processes. You will contest customer penalties based on contractual KPIs and maintain regular follow-up to propose improvements to operational management. Finally, you will be a key member of the Customer Service team and will be called upon to resolve ad-hoc issues to ensure the smooth running of the service.
As a member of La Vie's Customer Service France team, you will have the unique opportunity to join our incredible customer service team and contribute to developing and growing a unique brand.
DISPUTE MANAGEMENT
- Effectively manage and resolve customer disputes (claims) in France.
- Maintain an accurate database of disputes and resolutions.
- Collaborating with our suppliers' customer service teams to provide quick and satisfactory solutions to customers.
- Analyze complaints to identify trends and propose improvements to prevent future problems.
- Assist in the preparation of claims follow-up and performance reports in claims management.
PENALTY MANAGEMENT
- Effectively manage and contest penalties for Retail France customers.
- Maintain an accurate database of penalties, their purpose, and current status.
- Suggest improvements to reduce the amount of penalties
CASH COLLECTION
- Investigate and resolve billing disputes to ensure payments.
- Monitor and manage customer payments using our internal tools.
- Create fundraising reports and present progress to the team.
CUSTOMER SERVICE TEAM MEMBER
- Manage orders and customer relations on a daily basis for your French Retail portfolio (order entry, order modification, schedule modification, backorder delivery)
- Participate fully in the Customer Service team by assisting during holidays and occasional assignments.
- A first experience (minimum 1 year) in order management and invoicing
- A love of numbers (and Excel 💚)
- A passion for service : you love satisfying your customers, and you never give up on finding solutions.
- Excellent interpersonal skills , both with internal teams and clients
- Olympian calm , even in the heat of the moment.
- Key skills : excellent communication and problem-solving skills
- An affinity for startup environments , which are dynamic and constantly evolving
- You speak fluent French and English
🎉 If you recognize yourself in this description and want to join a team that puts as much heart into its products as into its relationships… Welcome to La Vie™!
You'll have an initial HR interview, then a second one with Daphné, Customer Service Lead, followed by a business case at the office, and then a call with Nicolas, our co-founder! 😎 We also usually check references.
Why are we unique at La Vie?
🌱 Impact: We exist to put an end to intensive animal farming . Waking up every day to save pigs and tons of CO2 is pretty cool.
🚀 A unique adventure: Our vision is to become the biggest pork brand on Earth by 2040 ... Without harming a fly! We will achieve this vision and overcome all the challenges along the way in what will certainly be your craziest professional experience.
💙 People first: At La Vie, everyone is passionate, intelligent, and in good spirits . It's quite unique to feel that you're surrounded only by people who genuinely care about you.
🌎 International environment: English-speaking and various nationalities.
👩🏻🔬 R&D + Innovation: expect to learn a lot and eat a lot of samples!
💡Opportunities to learn and grow: training, lunch, regular Q&A sessions with our leaders, honest discussions about our company's KPIs, monthly feedback sessions.
♡ Values that unite us: #Exemplary #Ambition #Teamwork #Sunny
🤩 Trust: respect and transparency from everyone.
🥳 Weekly after-work drinks with the team.
🏃 A healthy mind in a healthy body: Team participation in sporting events!
🥼 Alan insurance 🚲 50% off your Navigo pass or equivalent in green mobility 🍏Fruit every day 🥗 Veggie lunch by Frichti
La Vie is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and celebrate diversity.
If you are passionate about innovation and food tech and are ready to make a significant impact on the European market, we invite you to apply for this exciting opportunity at La Vie.
- Contract type: Fixed-term / Temporary (10 to 12 months)
- Start date: February 16, 2026
- Location: Paris
- Education level: No diploma
- Experience: < 6 months
- Occasional teleworking is permitted.
- Salary: between €33,000 and €35,000 per year
