Reports to: Chief Commercial Officer
Location: U.S. (strong preference for New Jersey hub) | ~35% travel
Food Impact Partners are partnered with a company commercializing natural food colors produced via precision fermentation, delivering clean-label, reliable, and scalable alternatives to synthetic dyes and agriculturally-extracted pigments. They partner with leading multinational food companies and are at an inflection point: FDA clearance for their first pigments is expected imminently; EU production capacity is secured; U.S. operations are ramping up.
The Role
As Key Account Director you will be the owner for strategic customer relationships during a pivotal commercialization phase.
This role exists to provide end-to-end ownership of key accounts, from first engagement through technical validation, commercial negotiation, and ongoing supply, ensuring that customer momentum is maintained and scaled in a structured, disciplined way.
You will coordinate commercial, technical, and internal stakeholders to move complex, long-cycle accounts forward while keeping leadership closely aligned and informed.
Responsibilities
- Own and lead strategic accounts end-to-end, from early engagement through commercialization and ongoing supply
- Build and maintain strong relationships with existing and prospective customers to drive growth and retention
- Serve as the primary engagement lead for assigned accounts, leading customer calls, visits, and workshops
- Define and execute customer engagement strategies aligned with market and customer needs
- Maintain proactive, responsive, and high-quality communication to ensure strong customer experience and retention
- Keep leadership appropriately informed
- Develop deep organizational knowledge of customers, competitors, and relevant market dynamics
- Work cross-functionally and mobilise internal functions as required, including working closely with the Applications Lab to drive technical success and resolve application challenges
- Contribute to the ongoing development of commercial processes, tools, and go-to-market best practices
Requirements
- 10–15 years’ experience managing accounts within the B2B food ingredient industry
- Demonstrated success in managing large, complex B2B accounts and driving business growth
- Excellent communication, negotiation, and presentation skills, with the ability to build and maintain strong relationships with C-suite executives and key decision-makers
- Ability to work independently in a remote environment, with excellent time management and organizational skills
- A results-oriented mindset with a focus on achieving revenue targets and customer satisfaction
Why This Role
Shape a first-of-its-kind fermentation-based supply chain in a mission-driven company, collaborate with world-class partners, and build a high-leverage function at the moment we enter commercial scale.
